Blog
Pillars of Support – Part 1: Building Trust
“Building Trust” is the first chapter in our Pillars of Support series. In this post, we describe the principles that guide every customer support interaction at SomewhereWarm.
Pillars of Support
We are proud to say we are a support-driven company. But what does it mean exactly, and how does it influence the way we work? In the spirit of open source, we are sharing our “Pillars of Support”: A document from our internal Manual that we use to help new support teammates:
- Learn the principles that guide our interactions with customers.
- Develop a better understanding of their position in our software engineering process.
How to Build a Subscription Box Store with WooCommerce
If you plan to launch a Subscription Box store soon, choosing WooCommerce will shorten the path to your first sale and provide a future-proof foundation for your business. In this introduction to selling Subscription Boxes with WooCommerce, you’ll learn which extensions you need to set up a robust, state-of-the-art Subscription Box store.
All Products For WooCommerce Subscriptions v2.4
Still holding onto that Subscription Box idea? Now’s the time to make it happen! All Products for WooCommerce Subscriptions v2.4 makes it easier than ever to offer Product Bundles and Composite Products on subscription. The new release offers switching support for these product types, allowing customers to modify their subscription box contents mid-term.
Memories From Portland
Maria and I set foot in Portland, Oregon on the 8th of July, a little over 24 hours since my wake-up alarm had went off in Athens, Greece. With excitement and anticipation dangling upon us, we left PDX behind us and headed towards the city center: Support Driven Expo 2019 was right around the corner.
WooCommerce Product Recommendations
Ever wished you could precisely control which products to recommend on your WooCommerce store — and also choose where and when to do so?
Meet WooCommerce Product Recommendations. Our newest addition to WooCommerce.com is a rule-based product recommendations tool that lets you:
- Build rule-based recommendation engines.
- Place recommendations anywhere.
- Measure their impact.
Composite Products: Conditional Images Mini-Extension
Time to ship a feature that has steadily held the top spot of the Composite Products request charts: The ability to modify the main Composite Product image in response to configuration changes. The new functionality has been packaged into Composite Products: Conditional Images, a free mini-extension that requires Composite Products 4.1+.
Subscribe All The Things Now On WooCommerce.com
Almost 4 years after its inception, Subscribe All The Things (SATT) came of age: The project is now available on WooCommerce.com, under a new name: All Products For WooCommerce Subscriptions (APFS).
Product Bundles v5.8
Product Bundles 5.8 is now live! The new release has been in development for 5 months and includes a substantial amount of new features, including: Bundle-Sells, a new flow for adding/editing bundles in editable orders, and more!
Conditional Shipping and Payments v1.4
Today we’re happy to announce that v1.4 is about to go live. The new release features a redesigned admin UI/UX and includes new integrations with WooCommerce Subscriptions and Memberships.